Updated 1 November 2026
A plain letter about your privacy
Thanks for reading. Compass Lilburn Water Damage Restoration, 660 Hillcrest Rd, Lilburn, GA 30047, takes calls from people with water damage and passes them to a local contractor. This letter covers what the business learns when someone phones or browses, who receives it, and how to make it stop.
Who is behind this site
A small local business with one job: answering water damage calls from Lilburn, Tucker and Snellville, Georgia. The restoration work belongs to a separate local contractor, who picks up the jobs that are passed along.
What a phone call reveals
The business sees the caller's number and the length of the call, plus the time it arrived. If a call is recorded, an announcement at the start of that call says so first. Details a caller volunteers, such as a name, a street and the problem with the house, are filed with the call.
What a visit to the site reveals
Browsing leaves technical traces: the pages opened, taps, the kind of phone or browser, and a rough location. Analytics tools gather these through cookies or similar methods. With no forms, no email box and no chat on the site, nothing typed here reaches the business.
What the information is for
Matching a call with a contractor, checking that the call went well, improving the pages, catching fraud and meeting legal duties.
Who else receives it
The contractor who takes the call gets the details, and that contractor is an independent business that pays the site's owner for connected calls. Phone, hosting and analytics companies handle data under contract. Authorities receive it where the law demands. Nobody gets it to advertise unrelated products.
Selling and sharing, as some state laws define them
State privacy laws differ on this point, and handing a call to a paying contractor may fall under sale or sharing in some of them. Anyone can opt out, at any time, by phoning the number on this site. Browsers that send a Global Privacy Control setting are honored as an opt-out.
How to ask for something
Phone the number on the site and state what you need: a copy of the stored details, erasure, or an end to passing calls to a contractor for payment. A letter works too; the address is 660 Hillcrest Rd, Lilburn, GA 30047.
How long records stay
Call and job records are kept for as long as the work, the accounts or legal duties call for. When the need ends, the records are wiped, or the caller's identity is stripped out. Reasonable safeguards guard the data, though no system is perfectly secure.
Children
The site is not aimed at anyone under 16, and nothing is collected about children on purpose.
When this letter changes
Any revision is posted here, and the date at the top changes with it.